# OB-IF-010 — Parity with the customer interface

> The dedicated interface offers at all times at least the same availability and performance as the customer interface, technical support included, and does not respond more slowly than it.

- Article: PSR 37(1) (See also PSR 36(1)(c), PSR 38(2b))
- Who is bound: ASPSP
- Who it is for: Operations, Compliance
- Application: 21 months after entry into force, the general application date (Article 112).
- Level 2: No EBA mandate covers this obligation.
- Origin: RTS 2018/389, Art. 32(1)

Provisional numbering of the April 2026 compromise (Council doc. 8221/26). The final numbering will be added when the Official Journal publishes the text, without changing the id.

## STET 1.6.3: Out of spec

A specification cannot guarantee a service level. The comparison is made on the Article 35(5) statistics.


## Sources

- [Council doc. 8221/26, page 247](https://data.consilium.europa.eu/doc/document/ST-8221-2026-INIT/en/pdf#page=247)
- [Council doc. 8221/26, page 242](https://data.consilium.europa.eu/doc/document/ST-8221-2026-INIT/en/pdf#page=242)
- [Council doc. 8221/26, page 249](https://data.consilium.europa.eu/doc/document/ST-8221-2026-INIT/en/pdf#page=249)

Checked on 2026-10-04. https://openfinanceguide.com/en/dsp3/obligations/ob-if-010