# OB-IF-011 — Unavailability presumed after five failed requests

> The ASPSP keeps planned unavailability to what is strictly necessary and works to prevent the rest, and the interface is presumed unavailable when five consecutive requests get a server error or no response within 30 seconds.

- Article: PSR 38(1)
- Who is bound: ASPSP
- Who it is for: Operations, Compliance
- Application: 21 months after entry into force, the general application date (Article 112).
- Level 2: No EBA mandate covers this obligation.
- Origin: RTS 2018/389, Art. 33(1)

Provisional numbering of the April 2026 compromise (Council doc. 8221/26). The final numbering will be added when the Official Journal publishes the text, without changing the id.

## STET 1.6.3: Out of spec

The rule is monitored on the operations side. STET defines no timeout and no error threshold.


## Sources

- [Council doc. 8221/26, page 248](https://data.consilium.europa.eu/doc/document/ST-8221-2026-INIT/en/pdf#page=248)

Checked on 2026-10-04. https://openfinanceguide.com/en/dsp3/obligations/ob-if-011