OB-IF-010PSR 37(1)Dedicated interface

Parity with the customer interface

What the text fixes

The dedicated interface offers at all times at least the same availability and performance as the customer interface, technical support included, and does not respond more slowly than it.

Article: PSR 37(1) · See also PSR 36(1)(c), PSR 38(2b)Provisional numbering of the April 2026 compromise (Council doc. 8221/26). The final numbering will be added when the Official Journal publishes the text, without changing the id.
Who is bound: ASPSP
Who it is for: Operations, Compliance
Application: 21 months after entry into force, the general application date (Article 112).
Level 2: No EBA mandate covers this obligation.
Origin: RTS 2018/389, Art. 32(1)

STET 1.6.3

Out of spec

A specification cannot guarantee a service level. The comparison is made on the Article 35(5) statistics.

Sources

Checked on October 4, 2026

The entry as JSON

{
  "id": "OB-IF-010",
  "article": "PSR 37(1)",
  "alsoIn": [
    "PSR 36(1)(c)",
    "PSR 38(2b)"
  ],
  "articleFinal": null,
  "actors": [
    "aspsp"
  ],
  "roles": [
    "infra",
    "compliance"
  ],
  "appliesAt": "T+21",
  "title": {
    "fr": "Parité avec l'interface client",
    "en": "Parity with the customer interface",
    "es": "Paridad con la interfaz de cliente",
    "pt-br": "Paridade com a interface do cliente"
  },
  "level1": {
    "fr": "L'interface dédiée offre à tout moment au moins la même disponibilité et la même performance que l'interface client, support technique compris, et ne répond pas plus lentement qu'elle.",
    "en": "The dedicated interface offers at all times at least the same availability and performance as the customer interface, technical support included, and does not respond more slowly than it.",
    "es": "La interfaz dedicada ofrece en todo momento al menos la misma disponibilidad y el mismo rendimiento que la interfaz de cliente, soporte técnico incluido, y no responde más despacio que ella.",
    "pt-br": "A interface dedicada oferece a todo momento pelo menos a mesma disponibilidade e o mesmo desempenho que a interface do cliente, suporte técnico incluído, e não responde mais devagar que ela."
  },
  "level2": null,
  "origin": [
    {
      "act": "rts-2018-389",
      "articles": "32(1)"
    }
  ],
  "stet": {
    "1.6.3": {
      "status": "out-of-scope",
      "note": {
        "fr": "Une spécification ne garantit pas de niveau de service. La comparaison se fait sur les statistiques de l'article 35(5).",
        "en": "A specification cannot guarantee a service level. The comparison is made on the Article 35(5) statistics.",
        "es": "Una especificación no garantiza un nivel de servicio. La comparación se hace con las estadísticas del artículo 35(5).",
        "pt-br": "Uma especificação não garante nível de serviço. A comparação é feita com as estatísticas do artigo 35(5)."
      },
      "pages": []
    }
  },
  "verification": null,
  "sources": [
    {
      "document": "8221/26",
      "page": 247
    },
    {
      "document": "8221/26",
      "page": 242
    },
    {
      "document": "8221/26",
      "page": 249
    }
  ],
  "verifiedAt": "2026-10-04"
}

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